I visited too many Kia dealerships in the last 8 months. This place is well worth the drive from the city. To be honest, it is the only Kia dealership I have enjoyed visiting in Chicagoland. Obviously, the best dealer is the one that you come to the best terms with, but it is lovely to do it in a very clean, organized and airy environment which they provide. The bathroom and kids corner - clean and well kept, coffee- Starbucks quality. The last but not least - people who work there. I would very much value the team that the general manager has there starting with the young lady at the entrance (can't recall the name now) and ending with their sales Josue Valladares, Edward Mierzycki, Tim Slattery, and Michael Mullens (dealt with all of them). Also, I am very grateful to the lady from the parts department that really went out of her way to help me out while I was sitting in the sales department with the crying toddler. In general, people and atmosphere is very good till the end. I would recommend checking them out ....
Whether Shahera online or text/calls with Tim, they understood that they would likely be that final destination in our car buying experience. Both expressed confidence that they would be able to earn our business based on our stated needs rather than pushing us toward product they were simply trying to move, whether we liked it or not. Granted, we used other dealerships to do some of the hard work in feeling us out. Too many seemed content to sell us what we thought we wanted rather than work with us to understand our actual needs. To that end, significant credit must be passed along to Kalim Hesley (sp?) at Gerald Hyundai in Aurora. It was he who "steered" us to a value proposition in a Hyundai Santa Fe. No fault of Kalim, the seats in the Santa Fe were simply incompatible with my wife's medical condition, despite his yeoman's effort in salesmanship. His only ding might be some last minute pressure tactics to appeal us to purchase a vehicle we would ultimately regret, despite its wonderful appointments. So Tim and his team simply placed us in a vehicle that appears to be a win-win. The Gerald Auto Group secured a sale (I previously purchased my Optima through Gerald and have been very pleased) and we have a vehicle that meets my wife's ongoing medical needs. It would have been nice to throw in the Touring Package but I don't know whether that could have been achieved within the absolute upper limit of what I was willing to pay.Read more
Amazing customer service!
The management and staff at Gerald Kia Norrh Aurora are top notch. I have had nothing short of amazing experiences be it car buying or even servicing my car. Highly Highly recommend this store.
Fast service, yes.....but the PEOPLE are the best!!!!! Read more
The friendly service advisors always have a smile on their faces when I come in. They were kind enough to advise me of future repairs I’d need, so I can start to budget for them.Read more
They were quick and professional.Read more
Everything. I have been going for 8 years and Jamie has always been helpful. Read more
Thank you for keeping my car on the road,,,thank you for treating my purchase with respect. Thank you for keeping my car running smooth Thank for taking the time to listen.Read more
Service department is friendly and I love that we get a time when we can expect to get our car back...you wait in a clean waiting room with large TV, coffee, snacks, etc. - they tell you when you can expect to get your car back and they are right on the money with the time-line. Job well done.Read more
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