Service department A+++++picked up my kia sorrento today and I was amazed at how clean and detailed my vehicle was. Had it in for warrenty work which was covered 100%. They washed and detailed my car for free!!! I mean vacummed, windows washed, wheels shined (the whole 9 yrs) the car looked cleaner than when I bought it!!!! The staff is amazing!!!!
Great customer service. Friendly and efficient. Customer for 8 years. Just traded in my Kia for a new Kia. Great dependable vehicles.
Jim and the rest of the team were informative, friendly and professional. Smooth paperwork process. Facilities clean and well lit. Jim even brought over a car to view and compare from another Gerald brand. Much appreciated.
Always efficient! They greet with a smile. It’s nice that they will mention the recalls too and offer to add that in while there if they have time.
Treated very well. Everyone was polite and professional. One of the best sales experiences I've had when shopping and purchasing a car. Everyone was patient, addressing all of my questions and concerns politely and professionally. Many dealers could learn from Gerald's staff. I worked with Jeremiah Mullens and no one could have done a better job. Had two long test drives, he answered all my questions and could not have been nicer. Dealings with the rest of the team was a pleasant experience as well -- Sales Manager, Finance and Business Manager. No complaints on any aspect. ( I regret that I am bad with names, I remember Tim and Ed and have forgotten the third, and I'm sorry as all were excellent.)
Loaner car and efficiency. I was pleasantly surprised that I received a loaner car while my vehicle was being worked on and how quickly I got my car back!
The service was fast and thorough. I received accurate information from the service coordinator. Read more
The service was really great. Adil helped me find a car that fit under my budget, the right size for my family, and a good mileage. Adil, thank you for all your help. The next time I'm interested in a car, I will definitely come back for your services.
Very accommodating and concetabout my time and inconvenience- very friendly staffRead more
Customer service is great. I like their cleanliness and order in the waiting area and come again next time.Read more
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